References
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Market Surveys
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ERP Case Studies 2009
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Satisfaction with the contract partner

	Satisfaction with the contract partner
	”Dependability/adherence to commitments by the service partner“ has been newly added to the ranking of importance of the individual criteria and this evaluation point also takes over the top position in the evaluation hierarchy.
	Importance of individual criteria with the contract partner Total Ranking
	(according to a scale where 1 = very important, 6 = not important at all)
	Dependability/adherence to commitments
	(according to a scale where 1 = very satisfied, 6 = not satisfied at all)

	Overview Konradin ERP study 2009	go to "Implementation time"


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