	Helpdesk quality

	Excerpt from the Konradin Study 2007: "The average grading improved slightly from 2.4 to 2.3. The fact that the helpdesk quality is a factor of customer satisfaction, which is not to be underrated, is recognized by Oxaion and as a result they receive the best grade again this year in the system comparison. Also the abas Business Software and SoftM Suite react competently to the requests of their customers. Considerable requirement for improvement is however noted by Proalpha customers which can be seen through the way they grade their contract partner. Also SAP/ R3 and P2plus users give a grading under the average."
	(by scale 1 = very content, 6 = completely discontent)
	go back to overview of ERP study 2007	go to "Training quality"
	Download entire ERP study 2007

	The following products are evaluated in the study: abas Business Software (ABAS), b2 (Bäurer), FOSS (ORDAT), mySAP (SAP), Oxaion (Oxaion), P2plus (AP), Proalpha (Proalpha), Psipenta (Psipenta), SoftM Suite (SoftM), SAP/R3 (SAP)

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Customer Videos

abas ERP/Automotive

abas ERP in Mechanical Engineering, Plant Engineering and Construction

Helpdesk quality