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Market Surveys
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ERP Survey 2005

	ERP Survey 2005, Konradin Publisher
	Download the ERP Study flyer 2005, pdf (4555 KB)

	The ERP survey regularly carried out by Konradin publishing since 1999 has established itself. Not many studies go into such detail when it comes to ERP systems and satisfaction with the solution installed. Over 1,700 users were interviewed for the current survey. At least 50 interviews were carried out per criterion and ERP system. In comparison: similar ERP studies often base their results on less than a quarter of this amount of interviews.

	Satisfaction with the implemented ERP solution
	To evaluate the level of satisfaction, 18 of the most commonly used ERP systems in Germany were surveyed. The users gave grades (1=very good, 6=unsatisfactory). For the third time in succession ERP users gave the best grades for abas Business Software: with a total score of 1.95, ABAS and partners were once again in first place. Enlarge

	ERP system performance
	In the category for „Performance using the implemented ERP system" the criteria user-friendliness, performance in practice, stability, price/performance relation, openness, adjustability and learnability are rated. The abas Business Software achieves the best result in the aforementioned categories. Enlarge


	Stability: Failsafe!		Openness to integration of further modules: Open-minded!

	The stability of the implemented ERP system is the most important requirement for trouble-free business operations. Production and delivery delays can have serious consequences. This risk is minimized with the stable running of abas Business Software – first place reached again. Enlarge		ABAS is one of the top rankers in this area also, thanks to the open system architecture. Further modules and external systems can be connected to abas Business Software. Enlarge

	Adjustability: Flexible down to the last detail!		User-friendliness: Easy to operate!

	Using abas Business Software you can easily and flexibly transfer company-specific requirements. With a rating of 1.80 ABAS once again reaches first place. Enlarge		User-friendliness has always been the focus for abas Business Software – this philosophy is rewarded by the users who gave the software top marks. Enlarge

	Performance in practice: Close to the customer!		Price/Performance relation: Well above-average!

	How does the ERP system perform in practice on a daily basis? An important criterion when selecting an ERP system. ABAS is here also way ahead in the running. Enlarge		abas users give a positive evaluation of the system quality in relation to investment made. The abas Business Software is well above-average in this category. Enlarge

	Learnability of the system: Getting to grips with the software quickly!

	In this criterion the users rate how easily and quickly one can learn how to use the ERP solution. abas Business Software gets a score of 2.20. Enlarge


	Service performance of the contractual partners
	In the category of „Service performance of the contractual partner” the users rate the implementation support, upgrade support, contact persons, industry sector consultation quality, training courses and helpdesk quality. The abas users also give top grades here. Enlarge

	Implementation support: Quick to begin!		Upgrade support: Into the future with ABAS!

	Ingenious implementation strategies enable a quick and easy start with abas Business Software. The abas users gave a mark of 1.80 for implementation support. Enlarge		abas users receive a new functionality with every new version and the software quality improves every year. Support when implementing upgrades is scored as 1.90 by users. Enlarge

	Quality of contact person: Excellent!		Quality of helpdesk: Competent help!

	ABAS contact persons and the abas partners are given top marks by the users: With a score of 1.70 ABAS reaches first place. Enlarge		The helpdesk is received well by the abas customers: With a grade of 1.90 ABAS is once again at the forefront. Enlarge

	Quality of training: First-hand ERP knowledge!		Industry sector specific consultation: A wide variety of industry sector know-how!

	The training courses covering all aspects of the abas Business Software enable the users to work efficiently with the ERP system. The quality of the training courses provided is rewarded with a 2.10. Enlarge		abas Business Software is used in production-, trade- and service companies of different industry sectors. The industry sector specific consultation is given a score of 2.20. Enlarge

	Total investments in the ERP System:

	The advantages which an ERP solution provides to a user company are to be checked against the resulting costs incurred by the user. The most important criteria in ERP selection are the amount of total investments needed until the system is productive. The average investment for an ERP standard software amounts to 392,000 Euro. Around three-quarters of abas users managed with an investment total of up to 250,000 Euro. Enlarge

	Implementation period

	The implementation of an ERP system is often extremely complex. It is not uncommon for the implementation period to take a long time. Problems need to be solved, efforts and costs increase, the tolerance of users lessens. For this reason you should always look into the length of the implementation period when selecting an ERP solution.

	Implementation Period of Standard ERP systems
	Standard ERP systems on average need an implementation period of 9.9 months. A tenth of the standard ERP implementation requires up to 13 months, approximately 32% of the systems were implemented within 4-6 months, another third of the system implementations took 7-12 months. More than 12 months were needed for the implementation of 18.4% of installations. Enlarge

	ABAS Implementation Period
	The abas Business Software can be implemented within 6 months in 46.7% of companies. The average implementation period of 7.7 months is considerably lower than for the average standard ERP systems. Enlarge

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