References
>
Market Surveys
>
ERP Survey 2003

	ERP Survey 2003, Konradin Publisher
	Download he ERP Study flyer 2003, pdf (300 KB)

	ERP Survey 2002

	The now established ERP study by the Konradin publisher and the Computer@Produktion magazine has been carried out yearly since 1999. Not many studies go into such detail when it comes to ERP systems and satisfaction with the solution installed. Over 1,500 users were interviewed by the market research institute Förster&Thelen for the current study. At least 50 interviews per criteria and ERP system were carried out. In comparison: Similar ERP studies often base their results on less than a quarter of this amount of interviews.

	Satisfaction with the Implemented ERP Solution
	To evaluate the level of satisfaction, 15 of the most commonly used ERP systems in Germany were surveyed. The following criteria were queried for satisfaction levels:

	Cost/performance ratio Performance in practice User-friendliness Stability Quality of contact person Helpdesk Quality Training Openness to integration of further modules Adaptability Upgrade-support Introduction support Implementation Period Total Investments in the ERP System

	The users gave grades (1=very good, 6=unsatisfactory).

	1st place for the second time running!		Price/Performance Ratio: Is simply excellent! -1st Place

	For the second time in succession the ERP users gave the best grades for abas Business Software: With a total score of 1.97, ABAS and partners were once again in first place. Enlarge		abas Users give a positive evaluation of the system quality in relation to investment made. Top ranking in the "Cost/Performance" category! Enlarge

	Performance in Practice: Close to the customer! - 1st Place		User-Friendliness: Easy to operate! - 1st Place

	How does the ERP system perform in practice? An important criterion when choosing an ERP system. abas Business Software once again gains first place. Enlarge		User-friendliness has always been the focus for abas Business Software - this philosophy is rewarded by the users who gave the software top marks. Enlarge

	Stability: Failsafe! - 1st Place		Quality of Contact Person: Excellent! - 1st Place

	The stability of the implemented ERP system is the most important requirement for trouble-free business operations. Production and delivery delays can have serious consequences. This risk is minimized with the stable running of abas Business Software - first place reached again. Enlarge		ABAS contact person and the abas Partners also receive top marks from the users: ABAS is once again at number one with a score of 1.8. Enlarge

	Helpdesk Quality: Service on the phone! - 1st Place		Quality of Training: First-hand ERP knowledge! - 1st Place

	ABAS again improved in the service category for helpdesk quality: The evaluation increased by 2 tenths to 1.9.. Enlarge		The training courses covering abas Business Software enable the users to work efficiently with the ERP system. The quality of the range of training is acknowledged again with first place. Enlarge

	Upgrade-Support: Into the future with ABAS! - 2nd Place		Openness to Integration of Further Modules: Open minded! - 2nd Place

	abas Users receive a new functionality with every new version and the software quality improves every year. Users give the ABAS upgrade support a 1.9. Enlarge		ABAS is one of the top rankers in this area also, thanks to the open system architecture. Further modules and external systems can be connected to abas Business Software. Enlarge

	Adaptability: Flexible down to the last detail! - 2nd Place		Introduction Support: Quick to begin! - 2nd Place

	With abas Business Software you can transfer company-specific requirements with flexibility. In the "Adaptability" category ABAS improved by 2 tenths and was given a mark of 1.7. Enlarge		Ingenious implementation strategies enable a quick and easy start with abas Business Software. The abas Users gave a mark of 1.9 for implementation support. Enlarge

	Implementation Period

	The implementation of an ERP system is extremely complex. It is not uncommon for the implementation period to take a long time. Problems need to be solved, efforts and costs increase, the tolerance of users lessens. For this reason you should always look into the length of the implementation period when selecting an ERP solution.

	Implementation Period of Standard ERP systems
	Standard ERP systems on average need an implementation period of 9.8 months. A third of the standard ERP implementations require up to 5 months, somewhat more than a third of the systems were implemented within 11 months and a third of the systems took longer than 1 year. Enlarge

	ABAS Implementation Period
	abas Business Software can be installed within 5 months in 50% of companies - the second best result. With this result ABAS can hold the level reached in last years study. None of the people interviewed had a longer abas ERP implementation period than 24 months. The average implementation period of 7.4 months is considerably lower than for the average standard ERP systems. Enlarge

	Total Investments in the ERP System:

	The advantages which an ERP solution gives are reflected in the costs of using the system. The most important criteria in ERP selection are the amount of total investments until the system is productive. The average investment for an ERP standard software amounts to 424,000 Euro. Three-quarters of the abas Users found 250,000 Euro was a sufficient investment - none of the other supported systems had such a large share. Enlarge

	Would you like further information? Feel free to request our information material or simply just contact us.