Service processing

The service processing in abas ERP manages the services for a sold product. Completed repairs, planned maintenance work etc. can, for example, be retrieved from the service processing. All activities relating to a service processing can be queried via a comprehensive number of infosystems. All completed activities are recorded and stored in the abas Business Software area.

Function overview Service processing

• Service product management
• Access to an archived BOM on the service product
• BOM processing for exchanging or adding parts
• Automatic update of the service product BOM
• Monitoring component exchange
• Service and maintenance for a service product 
• Service requests, overview and traceability

• Service order (assignment at the customer's location)

• Service reservations(reserved appointments for engineers, services and periods)

• Cost estimates that lead to service reservations

• Assignment planning (for service engineers)

• Completion confirmations for services (documentation of the assignment)

• Cost estimate for repair order

• Repair order (for in-house production)

• Service product

• Creation of service reports

• Planning for service engineers
• ...